Your attorney’s case management software system has an online portal for all his clients. After representation begins, you will receive an email asking you to sign up for the portal, which can be used to do multiple things: communicating, sending and receiving documents, viewing upcoming appointments, and getting updates on your case. You can opt out of this service if you prefer.
Since your attorney is virtual, there will be no in-person contact outside of court events. However, understanding that some clients prefer to see their attorney, a video conference can be set up through Zoom or your attorney’s video chatroom through his VOIP telephone service. If you schedule a video conference through the firm’s website, you will be provided with login information for a Zoom meeting.
You will be given your attorney’s professional email address from day one, and you are encouraged to reach out to him as often as you would like. Most communication with your attorney will and can be through email, which is his preferred method of communicating with clients. All emails between you and your attorney will automatically be stored in the firm’s case management software system under your case for record keeping.
You can text your attorney at any time at 561.935.3822. Through the firm’s texting service integration, not only will your attorney receive the text directly to his phone, but your texts will automatically be stored in the firm’s case management software system under your case for record keeping.
If your attorney is available, he will do his best to respond within minutes to hours of your attempted communication, but some responses may take 12-48 hours depending on your attorney’s availability that day. You can trust that if your attorney is available to answer, he will, and that when you receive a response, it will be directly from your attorney.
There are many methods of communication between you and your attorney including text, email, video, online portal, web chat, web form, fax, mail, online scheduling, automated notifications, or the phone.
The most common complaint from clients is that they can’t get hold of or never get to speak to their attorney. My priority is to never let that happen by providing my clients with multiple methods of direct communication with me. Your attorney’s website should be a one-stop shop for all communication and functions relating to your case.
